FAQs
Help Center Contact UsFind the answers to commonly asked questions from our customers and community. If you do not find the answer to your question below, please contact us or call Customer Service at 1 (877) 300-9369 to speak to one of our friendly representatives. Our Customer Service hours are 7:00am - 6:00pm, Monday through Friday, and 9:00am - 1:00pm Saturdays, excluding bank holidays. We are here to help!
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
The checks keep piggy-backing through the scanner, how do I stop this from happening?
Try cleaning the machine rollers using the instructions provided in the machine’s user manual.
Try to make the batches of checks being run through the machine smaller.
Running too many checks in a single batch can make it difficult for the machine’s spring to apply enough pressure to the batch to separate the individual checks as they go through the machine.
- Remote Deposit Capture (EDirect)
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